Radio Connect R&Go help page

Need more information about your Radio Connect R&Go system? 

Bluetooth®, updates & navigation, etc. Check out our answers to your frequently asked questions.      

BLUETOOTH®

How do I pair an Android smartphone with the R&GO radio?

Connecting your Android smartphone to the radio:

  • Enable Bluetooth on your Android smartphone.
  • On the radio, press "Phone", then select "Pair phone". A timer starts, giving you around one minute to pair your phone with the radio.
  • On your smartphone, go to "Settings" then "Bluetooth" and run a device search.
  • The radio should be displayed in the list of devices under the name "R&Go MULTIMEDIA"; select it to proceed with pairing.
  • Wait until the radio and your smartphone ask you to confirm pairing. Confirm pairing by pressing "OK" on the radio and then "Pair" on your iPhone.
  • In the settings of the R&Go application, click on "Connect to the R&Go MULTIMEDIA car radio".
  • On the R&Go home page, tap the "Settings" icon and then click "Connection settings".
  • Press "Connect the R&Go MULTIMEDIA car radio". Check that there is an icon on the "R&Go MULTIMEDIA" line. This shows that your phone is definitely connected to your radio.

    How do I pair an iPhone with the R&GO radio?

    Connecting your iPhone to the radio:

    • Enable Bluetooth on your iPhone.
    • On the radio, press "Phone", then select "Pair phone". A timer starts, giving you around one minute to pair your phone with the radio.
    • On your iPhone, go to "Settings" then "Bluetooth" and run a device search.
    • The radio should be displayed in the list of devices under the name "R&Go MULTIMEDIA"; select it to proceed with pairing.
    • Wait until the radio and your iPhone ask you to confirm pairing. Confirm pairing by pressing "OK" on the radio and then "Pair" on your iPhone.
    • In the settings of the R&Go application, click on "Connect to the R&Go MULTIMEDIA car radio".
    • On the R&Go home page, tap the "Settings" icon and then click "Connection settings".
    • Press "Connect the R&Go MULTIMEDIA car radio". Check that there is an icon on the "R&Go MULTIMEDIA" line. This shows that your phone is definitely connected to your radio.

      How do I create shortcuts in the R&GO application?

      To create shortcuts on the main page, you need to go to the shortcut creation page where you will find six "+" icons. Tap "+".

      You can then add shortcuts for applications, contacts, R&Go features or even your favourite radio.

      Note: Adding a radio as a shortcut requires an active Bluetooth connection between the R&Go application and the radio.

      I cannot open the application on my iPhone after the last update

      After installing the R&Go update, the R&Go application may not open correctly on your iPhone. To solve this issue, you need to completely uninstall the application then go back to the Apple Store and download the R&Go application again.

      Tip: search the Apple Store simply using the word Renault.

      How do I use the driving behaviour widget?

      Select the driving behaviour widget in the widget menu to display

      The widget is a real-time feature that will help you drive more smoothly and efficiently so you can reduce your vehicle's CO2 emissions.

      The top of the circle shows the level of acceleration (green, orange, red) with a smiley face in the middle to assess your driving.

      The bottom of the circle displays the level of anticipation (in blue) and the time without acceleration is displayed in the middle


      Which smartphones are compatible with R&GO?

      Compatible smartphones:

      • Android: version 4.4 and above
      • OS: version iOS 9 and above

      Non-compatible smartphones

      • Windows Phone

        UPDATES & NAVIGATION

        How do I choose my navigation application?

        Choose your favourite navigation application:

        • On the home page, tap the "Navigation" icon.
        • Tap the "Settings" icon.
        • Select the navigation application that you would like to save by default.

          How do I set up the Waze widget?

          The WAZE logo is displayed by default on the shortcuts page.

          Select the WAZE application as the default navigation application in the navigation menu > navigation settings, and select the navigation widget display in the widget menu.

          You must have the WAZE application installed on your smartphone to use the WAZE widget from the R&Go widget. If it is not installed on your smartphone, when you click on the icon you will be redirected to download the app on Google Play or Apple Store.

          The WAZE widget displays the following features:

          • Distance to destination
          • Prompts for left/right turns
          • Petrol stations and car parks near the smartphone
          • Voice navigation if using with a Bluetooth audio source

            Our tutorial videos

            First steps
            First steps
            Pairing an Android phone
            Pairing an Android phone
            Pairing an FR iPhone
            Pairing an FR iPhone 
            Driving style feature
            Driving style feature
            Waze
            Waze

            Consult our user guides

            Radio Connect R&Go FAQ

            Want to know more?

            Radio connect R&GO

            Multimedia system


            Radio connect R&Go
            Compatibilité

            Compatibility


            Checking the compatibility of your phone